Powerful Waves of Emotion in Vermont

Irene’s Contribution to Management Theory Last week Hurricane Irene clobbered Vermont. Though she was officially a tropical storm by the time she made her way up the coast and into […]

Alice in Wonderland is Raging Against the Machine.

Nope, this is not some weird mashup. This is what I realized I was doing while fighting a needless mental battle about the work tasks I resent. I, unlike Alice, […]

The Value of the Blue Plate Special

A story about understanding the worth of your work The young woman walked toward my trade show booth as though a sharp stick was forcing her there. I said hello […]

Asking Worker Bees to Wing It

In the US, we like people with independent spirits: people who want to blaze new trails, be masters their fate, and stake their claims. We like rugged individuals who are […]

Use Your Tools

I wrote this piece a year ago. I just had the same experience last week – different group, different profession, same problem.   Last week I listened to a group […]

Earth, Wind & Fire

Problems at work often focus on elemental descriptions: I’m completely buried; I’m blown-away; this project is on fire; we’re totally under water. That may be a sign that we enjoy […]

Good Conversations – Part 4

Follow Through Up to this point you have communicated clearly, set expectations and confirmed commitment. Now you’re ready for the last part: following through. This is the step that most […]

Good Conversations – Part 3

Getting Commitment: – If you don’t ask for it, you won’t get it You have now made your expectations clear. You have communicated clearly and everyone has the same information. […]

Good Conversations – Part 2

Setting Expectations One of the most common workplace complaints I hear is about employees who do not meet basic expectations. They are late, they behave in ways that are awkward […]

Starting Good Conversations – Part 1

What’s bugging you? Is there a situation at work or elsewhere that is stuck in your mind? You know, the loop of an idea that gets wedged into your noggin […]